Q: ‘Can I obtain a quote over the phone?'

A: Given that site conditions vary from job to job, we are unable to provide you with a quote over the phone. As a result, we take the time to meet with you on site so that we can personally discuss your ideas and accurately assess your needs. This generally only takes around half an hour or so (for an average sized job) and we can provide you with a written quotation whilst we are on site with you. We can make an appointment time to suit your schedule and can normally meet you within a week of you contacting us for a quote. Our quotations are provided with no obligation and free of charge.

You can request a free, no obligation quote by clicking here.

Q: ‘How do I know that I am dealing with a professional company?'

A: Pave Plus are fully licenced to undertake the works outlined on the ‘Services' page of our website (Licence # BLD176346). Furthermore, we hold $10m public liability insurance cover and we provide building indemnity insurance (also known as ‘Home Owners Warranty insurance') to residential customers whose projects require Council/Development approval and are valued at more than $12,000. If that's not enough, we also offer a 12 month warranty period on all works undertaken. As a result, you can feel secure knowing that you are being serviced by a fully licenced and insured builder, and are covered by warranty.

Q: ‘I have contacted my local Council regarding my desire to carry out works at my home and have discovered that I will need Council approval for my project. Do I need to organise this myself?'

A: You are most certainly welcome to organise Council approval for your project, however, we are only too happy to assist you with this process. We appreciate how complex some Council applications can be and thus, can eliminate this headache for you by managing such on your behalf.

Q: ‘My home is built on a concrete slab and I want to pave a path around the entire house that will butt up against the slab. However I am concerned about the possibility of termite infestation. What should I do?'

A: In accordance with Australian Building Standards, we will recommend, and in some cases insist on, the installation of a termite barrier against that part of your home that we will be paving against. This is carried out by qualified installers on our behalf. Once completed, you will be issued with a ‘Certificate of Installation' that clearly outlines the location of the barrier and any ongoing maintenance requirements.

Q: ‘I want to pave my pergola area but I'm not sure what types of pavers are available – can you help me?'

A: We sure can! When we contact you to make an appointment time for your on-site quotation, simply let us know that you'll need some assistance with your product and design selection. We can then provide you with brochures on different products available to you and can offer some personal suggestions as to what could look nice. And there's no need to panic if you're not ready to choose your paver at the time of your quotation – we can leave the brochures with you and you can get back to us when you've had time to mull it over. We can even organise samples for you to help make your decision easier!

Q: ‘My timber retaining wall has rotted and I am replacing it with concrete sleepers. What do I do with the old timber?'

A: Unless you want to keep the old timber for something, we will dispose of it on your behalf. We pride ourselves on maintaining clean working sites and like you to feel as if we haven't even been there when we come to leave! That way you don't have to waste time cleaning up any mess - you can just sit back and enjoy the finished product!

Q: ‘My side fence is falling down and my neighbour and I have agreed to replace it with a Colorbond fence. However, I only want to be billed for my share of the fence. What should I do?'

A: We can provide a separate quotation to yourself and your neighbour for your respective shares of the new fence. Once we receive a signed acceptance of our quotation from each of you, we can proceed with your project. On conclusion, we will issue each of you with a separate invoice for your share accordingly. This saves any hassle for you in trying to recover your share of the cost from your neighbour.

Q: ‘What methods of payment do you accept?'

A: We accept cash, cheque, money order, VISA, Mastercard and direct deposit, and can accept a combination of the above if you need to split your payment between money sources. What's more is unlike some companies, we do not impose any additional charges for payments made via credit card.